Build the practical Crowd Management competence required to support safe, controlled and effective passenger movement during emergencies onboard passenger ships.

Marine Pro Academy’s STCW Passenger Ship Crowd Management Training (A-V/2-1) is aligned with STCW Regulation V/2, Section A-V/2 paragraph 3, Table A-V/2-1, and IMO Model Course 1.41.

The programme is designed for personnel designated to assist passengers during emergency situations and develops the practical knowledge required to support mustering, crowd control, passenger accounting, emergency communication, accessibility assistance, route management, embarkation readiness and safe passenger movement under changing conditions.

The course focuses on practical passenger management rather than theory alone, helping learners understand how communication, crowd behaviour, visible leadership and route control work together during real passenger-ship emergencies.

2026 Enhanced Edition

The 2026 Enhanced Edition includes contemporary passenger-ship operational scenarios and a clearly identified 2026 U.S. Coast Guard implementation update.

This update is presented as a U.S. national implementation development and does not alter the global STCW A-V/2-1 competence standard.

Who Is This Course For?

This course is suitable for:

• Masters
• officers
• ratings
• cruise ship personnel
• passenger-vessel personnel
• hotel department personnel with emergency duties
• personnel responsible for assisting passengers
• personnel assigned crowd-management duties
• personnel with muster-list responsibilities involving passenger movement or control

Training applicability depends primarily on the individual’s assigned emergency duties, muster-list responsibilities, vessel requirements and company procedures, rather than job title alone.

Key Learning Areas

The training develops practical competence and awareness across areas including:

• passenger behaviour under stress
• safe crowd movement
• route control
• bottleneck and counterflow management
• muster organisation
• passenger accounting
• emergency communication
• closed-loop communication
• multilingual messaging
• accessible emergency communication
• queue control
• visible authority and crew presence
• de-escalation without unnecessary force
• support for passengers with functional, family or medical needs
• embarkation support
• transfer control
• degraded communication conditions
• manual fallbacks during digital or communication failure
• emergency drills
• debriefing and corrective action
• continuous competence development

The programme helps learners understand how passenger behaviour, movement patterns, communication and crew coordination can directly influence safety during an emergency.

Practical Passenger-Ship Emergency Learning

Crowd Management is more than directing passengers from one location to another.

During an emergency, personnel may need to manage large numbers of people while normal routes, communication systems or operating conditions are changing.

The course therefore develops practical awareness of how to:

• guide passengers toward designated muster areas
• maintain safe movement along emergency routes
• reduce congestion and counterflow
• support passenger accounting
• communicate clear and consistent instructions
• assist passengers requiring additional support
• manage queues and waiting areas
• maintain visible authority without creating additional tension
• adapt when normal communication or digital systems are unavailable
• support controlled movement toward embarkation areas

Learners are encouraged to make decisions based on the actual situation, assigned duties and the vessel’s emergency organisation.

Detailed module structures, proprietary scenarios and internal assessment architecture are not published publicly in order to protect Marine Pro Academy’s course-development framework.

Modern Marine Pro Academy Learning Hub

Training is delivered through the Marine Pro Academy Learning Hub, our modern interactive maritime e-learning platform.

Learners benefit from:

• professionally structured multimedia lessons
• realistic passenger-ship operational scenarios
• decision-based learning activities
• interactive knowledge checks
• maritime visuals and practical examples
• mobile, tablet and desktop access
• learner progress tracking
• self-paced online study
• final assessment
• access to an integrated AI Tutor

The AI Tutor supports learners by explaining course concepts, reinforcing understanding and helping with course-related questions in clear maritime language.

The AI Tutor is a learning-support feature and does not replace:

• official vessel procedures
• the vessel’s Muster List
• Safety Management System
• emergency plans
• company procedures
• instructions issued through the ship’s command structure

Course Duration

Approximately 4 Hours

Assessment

The programme includes knowledge checks throughout the course and a final assessment covering the principal Crowd Management competence areas.

Final Assessment Pass Mark: 80%

Assessment Attempts: Unlimited

Course Information

Approval: Liberia

Certification: Liberia Approved STCW Certificate

Standard: STCW Regulation V/2, Section A-V/2 paragraph 3, Table A-V/2-1

Reference: IMO Model Course 1.41

Edition: 2026 Enhanced Edition

Delivery: 100% Online & Self-Paced

Learning Platform: Marine Pro Academy Interactive LMS

Duration: Approximately 4 Hours

Assessment: Knowledge Checks + Final Assessment

Pass Mark: 80%

Attempts: Unlimited

Access: Desktop, Laptop, Tablet & Mobile

Liberia Approved Certificate

Learners who successfully complete the required training and final assessment will receive the applicable:

Liberia Approved STCW Crowd Management Certificate

Certificate processing takes place following successful course completion and verification of the learner’s training record and required personal information.

Learners should ensure that all enrolment information is complete and accurate, as these details may be used for certification purposes.

Important Information

Certificate acceptance and training requirements may depend on the learner’s:

• Flag State
• employer
• vessel type
• assigned emergency duties
• muster-list responsibilities
• rank
• intended position
• competent authority requirements

Learners should confirm any employer-, company- or authority-specific requirements before purchasing the course.

Where vessel-specific emergency arrangements apply, learners must always follow the vessel’s current Muster List, Safety Management System, emergency plans, company procedures and command instructions.

Why Choose Marine Pro Academy?

Marine Pro Academy combines professional maritime training with modern digital learning to create practical, interactive courses connected to real onboard responsibilities.

This programme helps passenger-ship personnel strengthen the knowledge and judgment required to support passengers effectively when safe movement, communication, accounting and emergency coordination are critical.

COMMUNICATE → DIRECT → MUSTER → ACCOUNT → ASSIST → EMBARK