HELP CENTRE
Frequently Asked Questions (FAQ)
Welcome to the Marine Pro Academy Frequently Asked Questions and Help Centre. Here you’ll find answers to common questions about our online maritime courses, STCW certificates, flag state approvals, payments, Crew eSIMs, Affiliates and more. If you can’t find the information you’re looking for, our support team is here to help.

Courses
What is Marine Pro Academy?
Marine Pro Academy is an online maritime training platform offering courses for seafarers, cruise ship crew, yacht crew and maritime professionals worldwide.
What types of maritime courses do you offer?
We offer STCW courses, safety and security training, technical courses, soft skills, environmental compliance, cyber security and other maritime training programs.
Are your courses suitable for beginners?
Yes. We offer entry-level courses for new seafarers as well as advanced and specialised courses for experienced maritime professionals.
Can I study entirely online?
Yes. Many of our courses are fully online and self-paced, allowing you to study from anywhere in the world with an internet connection.
Can I study using my mobile phone?
Yes. Courses can usually be accessed from a computer, tablet or mobile phone.
Is there a deadline to complete my course?
Course access periods may vary depending on the course. The access details are provided after enrolment.
Can I access my course after I finish it?
Access may remain available for a limited period depending on the course and platform. Please contact us if you need additional access.
Certificates
Do I receive a certificate after completing my course?
Yes. After successfully completing your course and any required assessment, you will receive a certificate of completion.
How will I receive my certificate?
Certificates are usually issued digitally in PDF format and sent by email or made available through the learning platform and are internationally recognized and meet the requirements set by maritime authorities and shipping companies.
Can I request a printed certificate?
Printed certificates may be available for selected courses upon request. Additional printing and shipping fees may apply.
What happens if I lose my certificate?
If you lose your certificate, contact our support team and we will assist you with checking your records and requesting a replacement where possible.
STCW & Flag State Approvals
Are your online STCW courses fully compliant?
Yes. Our STCW courses are designed to comply with the relevant requirements of the International Convention on Standards of Training, Certification and Watchkeeping for Seafarers.
Which flag states approve your certificates?
Our courses include training approved or recognised by maritime administrations such as Liberia, Panama, Palau, Cyprus Malta , Bahamas, MCA and other relevant flag states depending on the specific course.
Are your certificates accepted by cruise lines?
Many cruise lines and ship management companies accept certificates issued through approved maritime training providers. Acceptance can depend on the vessel, company and flag state requirements.
Are your certificates accepted by cargo shipping companies?
Yes, many cargo shipping companies accept certificates that meet the required maritime training and flag state standards. Crew members should always confirm the exact requirement with their employer.
Can I work worldwide with these certificates?
Maritime certificates are widely used internationally, but final acceptance depends on the employer, vessel type, position and flag administration.
Enrolment
How do I enrol?
You can enrol directly through our website by selecting your course, completing checkout and following the instructions sent to your email.
What happens after I purchase?
After purchase, you will receive confirmation and instructions by email.
When do I receive access?
Access is usually provided shortly after payment confirmation and after passport verification. In some cases, manual processing may be required.
Can I start immediately?
For most online courses, yes. Once your access details are received, you can begin studying immediately.
Payments
Which payment methods do you accept?
We accept secure online payments through the payment methods available at checkout that include Stripe, Apple Pay, Google Pay, Visa, Mastercard and Amex.
Can I pay securely online?
Yes. Payments are processed through secure payment providers and encrypted checkout systems.
Do you offer refunds?
Refund eligibility depends on the course type, access status and our refund policy. Please review the terms before purchasing or contact us if you need assistance.
Can companies purchase courses for their crew?
Yes. Companies can contact us for crew training options, bulk enrolments or assistance with multiple course purchases.
Crew eSIMs
What is Crew eSIM?
Crew eSIM is a digital mobile data solution designed for seafarers, cruise ship crew and travellers who need internet access while abroad.
Which countries are supported?
We offer regional and global eSIM plans covering many destinations, including Europe, North America, the Caribbean, Asia, Latin America, the Middle East and more.
Can I keep my WhatsApp number?
Yes. You can normally continue using WhatsApp with your existing number while using the eSIM for mobile data.
Does Crew eSIM work at sea?
eSIM data works through mobile networks on land and near coastal coverage areas. It does not replace the ship’s satellite internet while far out at sea.
When should I activate my eSIM?
We recommend installing your eSIM before travelling and activating it when you are ready to use data in a covered destination.
Affiliate Program
How does the Marine Pro Academy Affiliate Program work?
Our affiliate program allows partners, creators, crew members and maritime professionals to promote Marine Pro Academy courses and services using a personal referral link.
Who can become an affiliate?
Seafarers, crew influencers, maritime agencies, training centres, recruiters and content creators can apply to become affiliates.
How do affiliates earn commission?
Affiliates earn commission when customers purchase eligible products through their personal referral link, subject to the affiliate program terms.
How can I join the affiliate program?
You can apply through our affiliate registration page and wait for approval from the Marine Pro Academy team.
Working at Sea
Do I need STCW to work on cruise ships?
Yes. Most cruise ship crew members need STCW Basic Safety Training or equivalent safety training before working onboard.
Can I work on a ship with no experience?
Yes, some entry-level positions are available for candidates without previous ship experience, especially in hotel, galley, housekeeping and guest service departments.
Which certificates are required for cruise ships?
Requirements vary by position, company and vessel, but common documents include STCW Basic Safety Training, security awareness training, medical certificate and valid passport or seaman documents.
How do I become a seafarer?
You usually need the right training, medical fitness, travel documents and an application with a cruise line, yacht, cargo company or manning agency.
Which maritime career is right for me?
This depends on your experience, skills and goals. You may consider cruise hospitality, deck, engine, yacht, offshore, cargo or expedition ship roles.
Can’t Find the Answer You’re Looking For?
Our friendly support team is here to help. Contact us anytime via WhatsApp or email—we’ll be happy to assist you before, during or after your training.
