Description

Prepare to assist passengers safely, calmly and effectively during emergencies onboard passenger ships.

Marine Pro Academy’s STCW Passenger Ship Crowd Management Training (A-V/2-1) is a professional online course aligned with STCW Regulation V/2, Section A-V/2 paragraph 3, Table A-V/2-1, and IMO Model Course 1.41.

The course develops practical competence for personnel assigned to assist, direct or control passengers during emergency situations. It focuses on the human and operational aspects of crowd management, including safe passenger movement, muster organization, communication, passenger accounting, accessibility support, embarkation readiness and route control under changing or degraded conditions.

The 2026 Enhanced Edition also includes current passenger-ship operational examples and a clearly identified 2026 U.S. Coast Guard implementation update, presented as a U.S. national implementation development rather than a new global STCW amendment.

Who Is This Course For?

This course is intended for:

• Masters
• officers
• ratings
• cruise ship personnel
• passenger-vessel personnel
• hotel department personnel with emergency duties
• personnel responsible for assisting passengers
• personnel assigned crowd-management duties
• personnel with muster-list responsibilities involving passenger movement or control

Training applicability depends primarily on the individual’s assigned emergency duties and muster-list responsibilities, rather than job title alone.

What You Will Develop

Learners develop practical competence and awareness in areas including:

• passenger behaviour and crowd dynamics
• crowd-control techniques
• route and movement control
• muster organisation
• passenger accounting
• emergency communication
• multilingual communication
• accessible emergency messaging
• assistance for passengers with functional, family or medical needs
• controlled movement from muster areas to embarkation points
• embarkation readiness
• degraded communications
• manual fallback arrangements
• maintaining passenger flow under changing conditions
• modern passenger-ship emergency scenarios
• drills, assessment and continuous competence

The programme is designed to help learners understand how communication, passenger behaviour, movement control and emergency organisation work together during real passenger-ship emergencies.

Practical Passenger-Ship Emergency Learning

Crowd management is not simply about directing people from one location to another.

During an emergency, crew may need to manage large numbers of passengers while conditions are changing, communication systems may be affected and some passengers may require additional assistance.

The course therefore encourages learners to consider practical questions such as:

• how passengers may react under stress
• how clear instructions can reduce confusion
• how routes should be controlled
• how muster areas should be managed
• how passenger accounting should be supported
• how to assist vulnerable or mobility-restricted passengers
• what to do when normal communication systems are degraded
• how to support safe transfer toward embarkation or evacuation areas
• how to maintain control without creating additional panic or congestion

Detailed lesson architecture, activities, scenarios and internal assessment design are not published publicly in order to protect Marine Pro Academy’s proprietary course-development framework.

Modern Interactive E-Learning

The course is delivered through the Marine Pro Academy Learning Hub, providing a modern interactive maritime learning experience.

Learners benefit from:

• professionally structured digital lessons
• realistic passenger-ship scenarios
• decision-based learning activities
• interactive knowledge checks
• maritime visuals and operational examples
• progress tracking
• self-paced study
• mobile, tablet and desktop access
• final assessment
• access to an integrated AI Tutor

The AI Tutor supports learners by explaining course concepts, reinforcing understanding and answering course-related questions in clear maritime language.

The AI Tutor is a learning-support feature and does not replace:

• the vessel’s Muster List
• Safety Management System
• emergency plans
• company procedures
• command instructions
• applicable regulatory requirements

2026 Enhanced Edition

The 2026 Enhanced Edition includes contemporary operational examples designed to reflect modern passenger-ship emergency-management practice.

It also includes a specifically identified 2026 U.S. Coast Guard implementation update.

This update is presented as a United States national implementation development and should not be interpreted as a new global amendment to the STCW Convention or Code.

Assessment

Learners complete knowledge checks throughout the programme and a final assessment covering the principal Crowd Management competence areas.

Final Assessment Pass Mark: 80%

Assessment Attempts: Unlimited

Course Information

Approval: Panama

Certification: Panama Approved / Whitelisted STCW Certificate

Standard: STCW Regulation V/2, Section A-V/2 paragraph 3, Table A-V/2-1

Reference: IMO Model Course 1.41

Edition: 2026 Enhanced Edition

Delivery: 100% Online & Self-Paced

Learning Platform: Marine Pro Academy Interactive LMS

Duration: Approximately 4 Hours

Assessment: Knowledge Checks + Final Assessment

Pass Mark: 80%

Attempts: Unlimited

Access: Desktop, Laptop, Tablet & Mobile

Panama Approved Certificate

Upon successful completion of the required training and final assessment, learners will receive the applicable:

Panama Approved / Whitelisted STCW Crowd Management Certificate

Certificate processing takes place following successful completion and verification of the learner’s training record and required personal information.

Learners should ensure that all personal information provided during enrolment is complete and accurate, as it may be used for certification purposes.

Important Information

Certificate acceptance and training requirements may depend on the learner’s:

• Flag State
• employer
• vessel type
• assigned emergency duties
• muster-list responsibilities
• rank
• intended position
• competent authority requirements

Learners should confirm any employer- or authority-specific requirements before purchasing or enrolling.

Where vessel-specific emergency arrangements apply, learners must always follow the vessel’s current Muster List, Safety Management System, emergency plans, company procedures and command instructions.

Why Choose Marine Pro Academy?

Marine Pro Academy combines professional maritime training with modern digital learning to create practical, interactive courses connected to real shipboard responsibilities.

This programme helps passenger-ship personnel strengthen the judgement and awareness required to assist passengers effectively when communication, movement control and emergency organisation are critical.

COMMUNICATE → DIRECT → MUSTER → ACCOUNT → ASSIST → EMBARK

Certificate Processing Time

STCW and flag-state-approved certificates can take up to 48 hours after successful course completion and receipt of all required documents, depending on the relevant issuing authority’s verification and approval process. Time zones and local office working hours may affect processing and response times. Please complete your training at least a couple of days before your submission or deployment deadline. Same-day issuance cannot be guaranteed.